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Check your internet connection is strong. Try playing something else to test it. Check your TV app store for any updates to the Spotify app. Try replacing the batteries with new ones. These remotes are a bit more sophisticated, so there are several ways to troubleshoot their operation. The first step is to try the same battery tricks as above — remove and replace them, or simply install new ones.
In rare instances, wireless signal interference can cause problems with enhanced remotes. If you own a Roku Streaming Stick, Roku will send you one of these cables for free. One way to solve that problem is to switch your Wi-Fi router to a different wireless channel. Checking Wi-Fi signal strength is the best place to start. Try repositioning it and see if it helps. If your phone, tablet, or laptop is connected via Wi-Fi — in the same general location as your Roku — that suggests a problem with the password.
If your other Wi-Fi devices are operating normally, restart your Roku. If this fails, you should contact your Internet service provider.
If moving your Roku is out of the question, consider moving your Wi-Fi router, or adjusting its external antennas if it has any. Even small changes to your router can have a big impact on how wireless signals move around your house.
If your home is on the bigger side, or there are many walls and floors between your entertainment devices and your router, a mesh system may be your best bet.
Before trying any of the following solutions, we suggest you first turn off your Roku and connected devices, unplug the power, wait 10 seconds and then plug it back in and power your gear on again. If none of the steps so far have helped, try switching out your cable s with another set. A fix that seems to work in this instance, is to begin playback of the desired video, then:. Some users have reported that their audio and video lose sync while playing content.
Though somewhat counterintuitive, a fix that seems to work involves tweaking the video refresh properties:. Keep in mind that while this has been known to fix audio sync issues, it can also introduce some unwanted video problems like image jerkiness.
If this happens, switch Auto-adjust back to Enabled. Problems involving video quality like buffering, stuttering, or degraded detail can usually be traced back to your network connection.
Before moving on, see our section on Wi-Fi problems. Roku recommends a minimum download speed of 3. You can check your actual download speed here. Normally your Roku will choose the best bit rate to use automatically — one that matches your network connection speed — but on rare occasions, setting this manually needs to happen.
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